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TERMS & CONDITIONS

Terms & Conditions

Please read these Terms & Conditions carefully before booking or using any transportation and tour services provided by KADASA TAXI SERVICE.

1. Introduction

Welcome to KADASA TAXI SERVICE. By accessing our website, making a reservation, or using our transportation and tour services, you agree to comply with these Terms & Conditions.

These Terms apply to all services provided by KADASA TAXI SERVICE, including airport transfers, private transportation, daily transportation, sightseeing tours, and customized tour packages.

2. Booking and Reservation

All bookings can be made through our official website, WhatsApp, email, or other authorized communication channels.

Reservations are considered confirmed only after our team confirms them.

Customers are responsible for providing accurate information, including travel dates, pickup location, destination, contact details, number of passengers, and any special requests.

KADASA TAXI SERVICE reserves the right to reject or cancel bookings containing incomplete, inaccurate, or misleading information.

3. Payment Policy

Payments may be made through bank transfer, cash, or other approved payment methods.

Some services may require a deposit to secure the reservation.

The remaining balance must be paid before or on the day of the service unless otherwise agreed.

Failure to complete payment within the agreed period may result in cancellation of the booking.

All prices are subject to change without prior notice. However, confirmed bookings will not be affected by future price updates.

4. Cancellation and Refund Policy

Cancellation requests must be submitted via WhatsApp or email.

Refund eligibility depends on the service booked and the cancellation period.

General cancellation policy:

More than 7 days before the service date: Full refund (excluding applicable transaction fees).

  • 3–7 days before the service date: 50% refund.
  • Less than 72 hours before the service date: No refund.
  • No-show on the scheduled service date: No refund.

Refund processing times may vary depending on the payment method.

5. Booking Changes

Customers may request changes to travel dates, pickup locations, destinations, or passenger numbers, subject to availability.

Additional charges may apply for itinerary changes, extra destinations, waiting time, or overtime services.

KADASA TAXI SERVICE reserves the right to modify schedules or routes due to weather conditions, traffic, government regulations, road closures, or other operational reasons.

6. Transportation and Tour Services

Our services operate according to the itinerary and duration agreed upon during booking.

Additional stops or destination changes requested during the trip may result in extra charges.

Customers are expected to respect local customs, regulations, and maintain appropriate behavior throughout the journey.

Drivers reserve the right to refuse service to anyone displaying unsafe, abusive, illegal, or disruptive behavior.

7. Customer Responsibilities

Customers are responsible for:

  • Arriving at the agreed pickup location on time.
  • Providing accurate booking information.
  • Keeping personal belongings secure throughout the journey.
  • Following the driver's instructions during transportation.
  • Respecting local communities and tourist destinations.

Customers may be held responsible for any damage to vehicles or equipment caused by negligence or misconduct.

8. Health and Safety

Customers should inform us of any medical conditions or special requirements that may affect the journey.

Passengers are expected to follow all safety instructions provided by the driver.

Participation in certain activities included in tour packages is at the customer's own risk and may be subject to separate safety regulations from activity providers.

9. Weather and Force Majeure

KADASA TAXI SERVICE is not responsible for delays, cancellations, or service interruptions caused by circumstances beyond our control, including but not limited to:

  • Extreme weather
  • Natural disasters
  • Volcanic eruptions
  • Floods
  • Earthquakes
  • Government restrictions
  • Public emergencies
  • Traffic accidents
  • Road closures

Whenever possible, we will offer alternative arrangements or reschedule services.

10. Limitation of Liability

KADASA TAXI SERVICE shall not be held liable for:

  • Personal injury.
  • Loss or theft of personal belongings.
  • Delays caused by traffic, weather, or unforeseen circumstances.
  • Service interruptions resulting from third-party providers.

Our liability is limited to the amount paid directly for the affected service.

11. Third-Party Services

Some activities included in our tour packages may be provided by independent third-party operators.

These providers may have their own booking policies, safety requirements, and cancellation terms.

KADASA TAXI SERVICE is not responsible for the performance or actions of third-party service providers.

12. Intellectual Property

All content available on this website, including text, images, logos, graphics, and branding materials, is the property of KADASA TAXI SERVICE unless otherwise stated.

Unauthorized reproduction, modification, distribution, or commercial use is strictly prohibited without prior written permission.

13. Privacy

Personal information collected during the booking process will only be used for reservation management, customer support, operational purposes, and legal compliance.

We are committed to protecting customer privacy and handling personal information responsibly.

Please refer to our Privacy Policy for more information.

14. Governing Law

These Terms & Conditions are governed by the laws of the Republic of Indonesia.

Any disputes arising from the use of our services shall first be resolved through mutual discussion. If no agreement can be reached, disputes shall be handled in accordance with applicable Indonesian law.

15. Acceptance of Terms

By accessing our website, making a reservation, or using any service provided by KADASA TAXI SERVICE, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

KADASA TAXI SERVICE reserves the right to update or modify these Terms & Conditions at any time without prior notice.

Your Trusted Bali Travel Partner

Providing the best travel experience with professional service, flexible itinerary, and memorable trip in Bali.

Your Bali Braiding Experts
Get in Touch
Phone: +62 812-9996-4442
Email: kadasataxiservice@gmail.com
Email: info@kadasataxiservice.com
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